Terms of service | Khadmato

1. Definitions

"Service": Khadmato and all its parts (the web app, company pages, the customer portal, messages and related apps).
"Company": the party that opened the account; "Users": everyone the company gives an account (admins, staff, technicians).
"Company data": everything the company, its users or its customers enter into the service.

Sign-up details must be accurate, and the mobile confirmed by WhatsApp code must be yours or your company's.
You are responsible for your users' accounts, passwords and permissions, and must tell us at once if you suspect unauthorised access.
One account serves one company; reselling the service needs a written agreement.

Every new company gets a free trial with all features for the period shown at sign-up, with no card required.
After the trial the subscription is paid in advance (monthly or yearly) per plan, plus the applicable VAT.
Subscriptions renew automatically at the end of each period; you can cancel at any time and keep access until the paid period ends.
Upgrades are charged pro rata for the days left; downgrades start the next period. Amounts paid for periods that have started are not refunded, except under the money-back guarantee below or where the law requires otherwise.
An unpaid invoice gets reminders; after the grace period the account becomes read-only (view, print and export only) and may later be suspended. It is restored automatically once paid.

Listed prices exclude VAT, and the price of a paid period stays fixed until it ends.
We notify the company of any increase in its plan's price at least 60 days before it applies, by email or WhatsApp and on the «Your plan» page, and the new price applies only from the first renewal that starts after that notice period.
Yearly subscribers keep their price until the end of the paid year, and the company may change its plan or cancel the renewal before the new price applies.

A company subscribing to a paid plan for the first time may have the full amount of its first subscription invoice refunded, VAT included, if it asks within 30 days of paying that invoice.
The guarantee applies once per customer and does not cover renewal invoices, add-ons or upgrades bought after the first invoice, custom plans or enterprise plans agreed by a separate offer, or any part paid with reward credit.
The request is made from the «Your plan» page in the system or through support; once approved, the amount is paid back by the original payment method where possible or by transfer, the subscription is cancelled at once, and a credit note or return receipt is issued under the e-invoicing rules.
The company's data remains stored after cancellation under the privacy policy, and it may download a copy or come back later.

Every subscribed company has its own referral link on the «Invite a company» page, and a new company that signs up through the link within 30 days of opening it is credited to it.
Once the new company pays its first subscription invoice, both companies receive credit worth one month of their own plan, VAT included, applied automatically to their next invoices and not payable in cash.
No reward is due if the new company was already our customer before the referral or belongs to the same customer, or if the referring company has reached the yearly limit of rewards, and any unused reward of both companies lapses if the new company is refunded under the money-back guarantee.
We may change or stop the program without affecting rewards already earned.

We help the company, free of charge, to bring in its existing data (customers, price lists, equipment and open work orders) from Excel or CSV files or its previous system's exports during the first 30 days after the account is opened, by our team or through the setup assistant in the system.
We do not guarantee the conversion of formats that cannot be read or of incomplete files, and the company is responsible for the accuracy and completeness of the source data and for reviewing it after the migration.

No use that breaks Egyptian law, no spam or misleading messages, and no messages to people who did not agree to be contacted.
No attempts to break into or disrupt the service, reach other companies' data, or load the systems abnormally.
For a serious breach we may suspend the account after notice, or at once where the service or others are at risk.

Company data is the company's; we process it only to provide the service and on its instructions.
You can download a full copy from Settings at any time and ask for permanent deletion after cancelling.
The company must have the right to enter its customers' data and contact them, and honour opt-outs (reminders carry a stop link).

WhatsApp, SMS, online payment and e-invoicing run through third parties with the company's own accounts and keys, and their terms apply too.
The company is responsible for its tax details and for what is sent to the Tax Authority in its name.
Some features use AI (such as reading price lists); results are suggestions the company reviews before saving.

We do our best to keep the service running at all times and announce maintenance and incidents on the status page.
Each company's data is backed up daily and kept for 14 days.
Support is in the app and on WhatsApp during working hours; support staff enter a company's account only with its admin's approval and for a limited time.

The service is provided "as is". Our total liability for any claim is limited to what the company paid us in the last 12 months.
We are not liable for lost profits or opportunities or indirect damages, nor for failures of third parties, the internet or the company's devices.

We may change these terms; material changes are notified to the company admin at least 30 days ahead, and continued use means acceptance.

These terms are governed by the laws of the Arab Republic of Egypt; disputes are first settled amicably, otherwise by the courts of Cairo.
Questions or complaints: [email protected].